ASAPP supports attributes that can be routed on to funnel customers to the right flow through intent routing. Attributes tell the virtual agent who the customer is. For example, they indicate if a customer is currently authenticated, which channel the customer is using to communicate with your business, or which services and products the customer is engaged with.
Virtual agent attributes list showing attribute names, definitions, types, and origin keys in table format

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Attributes List

The Attributes List contains all the attributes available for intent routing. Here, you’ll find the following information displayed in table format:
  1. Attribute name: display name of the attribute
  2. Definition: Indicates if the attribute is Standard or Custom. Standard attributes are natively supported by ASAPP. Custom attributes are added in accordance with your business requirements*
  3. Type: Indicates the value type of an attribute. There are two possible types: Boolean, or Value. a. Boolean: A boolean attribute includes two values. For example: Yes/No, True/False, On/Off. b. Value: A value attribute can include any number of values. For example: Market 1, Market 2, Market 3.
  4. Origin Key: exact value that is passed from the company to ASAPP.

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Attribute Details

Attribute details modal showing description, value ID, value name fields with edit and save functionality
To view specific attribute details, click an attribute name to launch the details modal.
  1. Description: Describes what the attribute is.
  2. Value ID: Unique, non-editable key that is directly passed to ASAPP for that attribute (can be non-human readable).
  3. Value name: Display name for the value to describe what the attribute value is. These value names are reflected in intent routing for ease of use.
Descriptions and value names can be edited. To modify these fields, make your changes and click Save. On click, changes will be automatically saved, and changes take effect immediately.
There is no support for versioning or adding new attributes and/or values at this time, please contact your ASAPP team for support in this area.