Manage Users

Learn how to set up and manage users.

You are in control of user management within ASAPP. This includes inviting users, granting access to applications, and assigning specific permissions for features and tooling.

Managing users for ASAPP dashboard is separate from the Digital Agent Desk

Manage users from within the ASAPP dashboard, including inviting users, deleting users, and managing application access and permissions.

We also support SSO, allowing you to manage user access via your own auth system.

Invite Users

To Invite Users:

• Navigate to Home > Admin > User management
  
• Click Invite Users
• Enter in the email and name for the user.
  • By default, users have the “Basic” role, but you may choose others. We will cover roles and permissions further below.
  • You may invite multiple users at once.
  

Roles and Permissions

Access to ASAPP is managed via roles. A role is a collection of permissions which dictate what UI elements a user has access to.

By default, all users must have the Basic role, allowing them to log in to the dashboard. But you may create and assign as many roles as you like per given user.

Creating a Role

To create a role:

1. Navigate to Home > Admin > Roles & Permissions.
2. Click “Create Role”.
3. Enter a name and description for the role.
4. Select the permissions for the role.
5. Optionally, if you are using SSO, add IDP mapping to the role user.
6. Click “Save Permission”.

IDP Mapping

If you are using SSO, you can map roles in your Identity Provider (IDP) to the roles in ASAPP, allowing you to manage access to ASAPP via your own IDP.

You must work with your ASAPP account team to determine which claim from your IDP contains the roles list.

For each role in ASAPP, you specify one or more roles within your IDP that should be mapped to it. You can map multiple ASAPP roles to the same IDP role.

SSO

ASAPP supports Single Sign-On (SSO). SSO allows you to manage your team’s access through an Identity Provider (IDP). ASAPP supports SSO using OpenID Connect and SAML.

When using SSO, your IDP manages the creation and authentication of user accounts, and determines which roles a user should have in ASAPP. You still need to manage the permissions for a given role within ASAPP via IDP mapping.

If you are interested in using SSO, please reach out to your ASAPP account team to get set up.