2024 - Adding a New Field last_dispositioned_ts to rep_activity

Adding a New Field last_dispositioned_ts to rep_activity

Adding a New Field last_dispositioned_ts to rep_activity Feature Release

2024 - Added single_intent to conversation state export

Added single_intent to conversation state export

Relevant Products: AutoSummary

Added single_intent to conversation state export Feature Release

2024 - Deprecation of company_id
2024 - Allow-list for known good fields to CustomerJourney Feed

Adding an allow-list for known good fields to output from CustomerJourney Feed

Adding an allow-list for known good fields to output from CustomerJourney Feed Feature Release

2024 - Ingest entry_type dimension via a customer facing feed

Ingest entry_type dimension via a customer facing feed

Ingest entry_type dimension via a customer facing feed Feature Release

2023 - Free-Text and Feedback Feeds for AutoSummary

Free-Text and Feedback Feeds for AutoSummary

ASAPP introduces two feeds to retrieve data for free-text summaries generated by AutoSummary and edited versions of summaries submitted by agents as feedback.

These two feeds enable administrators to retrieve AutoSummary data using the File Exporter API:

  • Free-text feed: Retrieves data from free-text summaries generated by AutoSummary.
  • Feedback feed: Retrieves data from feedback summaries submitted by the agents.
    • This feed contains the text of the feedback submitted by the agent.
    • Developers can join this feed to the AutoSummary free-text feed using the summary ID.
    • Schema: autosummary_feedback
2023 - New field rep_unassignment_ts added to rep_activity export

New field rep_unassignment_ts added to rep_activity export

New field rep_unassignment_ts added to rep_activity export Feature Release

2023 - AutoPilot Ending Metrics to Dashboards and Feeds

AutoPilot Ending Metrics to Dashboards and Feeds

AutoPilot Ending Metrics to Dashboards and Feeds Feature Release

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