AutoTranscribe Updates
New updates and improvements across AutoTranscribe
AutoTranscribe now includes a self-serve Custom Vocabulary feature that allows partners to manage business-specific keywords that improve transcription accuracy. Partners can independently add, update, and delete custom vocabulary terms through a new API.
This feature enables:
- Faster onboarding by reducing dependency on the ASAPP Delivery team
- More accurate transcriptions of industry-specific terminology and names that generic models often misinterpret
AutoTranscribe now includes a self-serve feature that allows users to manage redaction entities through a configuration API. This enables users to independently enable or disable redaction of PCI and PII data in their transcriptions.
Key benefits:
- Self-service configuration of which sensitive data types to redact
- Automated redaction of enabled entities during transcription
- Faster onboarding with reduced dependency on ASAPP teams
Some PCI rules are enabled by default for compliance and require ASAPP approval to modify.
ASAPP is adding an AutoTranscribe implementation pattern for Amazon Connect. ASAPP’s Amazon Connect Media Gateway will allow Kinesis Video Streams audio to be easily sent to AutoTranscribe.
Amazon Connect Media Gateway for AutoTranscribe
Learn more about the Amazon Connect Media Gateway for AutoTranscribe
AutoTranscribe Sandbox enables administrators to see speech-to-text capabilities designed for real-time agent assistance. Accessible through AI-Console, it’s a playground designed to preview ASAPP’s transcription without waiting for an integration to complete.
AutoTranscribe showing conversation transcriptions in a sandbox environment.
ASAPP is adding an AutoTranscribe implementation pattern for Twilio. ASAPP’s Twilio Media Gateway will allow Twilio Media Streams audio to be easily sent to AutoTranscribe.
The new Media Gateway will allow for a simplified and easy integration for customers leveraging Twilio as their CCaaS provider, reducing time and effort of sending call media to ASAPP.
Twilio Media Gateway for AutoTranscribe
Learn more about integrating Twilio Media Gateway with AutoTranscribe
ASAPP is adding a new endpoint that retrieves the full set of messages for a specified conversation. This expands the delivery use cases for AutoTranscribe, providing a means to get a complete transcript at the end of a conversation on-demand, instead of in real-time during the conversation or in daily batches of conversations.
It also serves as a fallback option to retrieve conversation messages in rare cases where real-time transcript delivery fails.
Get Transcript API Documentation
Learn more about using the Get Transcript API
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