AutoSummary Sandbox

Learn how to use the AutoSummary Sandbox to test and validate summary generation.

The AutoSummary Sandbox is a testing environment accessible through AI-Console that allows administrators and developers to:

• Generate and visualize free-text summaries and structured data
• Test summary generation on voice and messaging conversations
• Validate summary outputs before deploying to production
• Simulate conversations or upload existing transcripts

AutoSummary Sandbox showing intent and free-text summary generation

Creating Test Conversations

The AutoSummary Sandbox supports two methods for testing summary generation:

Simulate Conversations

• Create new conversations by switching between customer and agent roles
• Test voice conversations using real-time transcription via AutoTranscribe
• Validate summary generation on different conversation types and scenarios

Upload Transcripts

• Load existing conversation transcripts
• Test summary generation on historical conversations
• Validate model performance on real customer interactions

Available Summary Types

The Sandbox generates summaries based on your environment’s configuration:

Type	Description	Availability
Free-text Summary	Concise narrative summary of the conversation	Always available
Intent	Topic-level categorization of customer’s primary issue	Available after custom model training
Structured Data	Extracted data points and answers to predefined questions	Available after customizing your structured data configuration

Intent and structured data capabilities require configuring for your specific business needs. Contact your ASAPP account team to enable these features.

Using the Sandbox

Depending on the type of conversation you want to test, you can use one of the following methods:

• Voice Conversations
• Messaging Conversations

When testing voice conversations in the Sandbox:

• Real-time transcription is powered by AutoTranscribe
• If no custom AutoTranscribe model exists, a baseline contact center model is used
• Transcripts are generated in real-time as you speak

When testing voice conversations in the Sandbox:

• Real-time transcription is powered by AutoTranscribe
• If no custom AutoTranscribe model exists, a baseline contact center model is used
• Transcripts are generated in real-time as you speak

For messaging conversations, you can:

• Switch between customer and agent roles to simulate a chat
• Type messages directly in the interface
• Upload existing chat transcripts

Generating Summaries

1. Create or upload a conversation using one of the methods above
2. Click “Generate Summary” to process the conversation
3. View the generated free-text summary and any enabled structured data
4. Use the conversation ID to retrieve summaries via API if needed