AutoCompose

ASAPP AutoCompose helps agents compose the best response to customers, using machine learning techniques to suggest complete responses, partial sentences, key phrases and spelling fixes in real-time based on both the context of the conversation and past agent behavior.

Features

AutoCompose provides the following features:

Feature	Description
Autosuggest	Provides up to three suggestions that appear in a suggestion drawer above the typing field before the agent begins typing
Autocomplete	Provides up to three suggestions that appear in a suggestion drawer above the typing field after the agent begins typing
Phrase autocomplete	Provides in-line phrase suggestions that appear while an agent is typing
Response quicksearch	Allows in-line search of global and custom responses
Fluency correction	Applies automatic grammar corrections that an agent can undo
Profanity blocking	Prevents an agent from sending a message containing profanity to the customer
Custom response list	Enables management of an individual agent’s custom responses in a simple library interface
Global response list	Enables management of global responses in a simple tooling interface

How it works

AutoCompose takes in a live feed of your agent’s conversations, and then using our various AI models, returns a list of changes or suggested responses based on the state of conversation and currently typed message.

1. Provide Conversation data via Conversation API.
2. In your Agent Application, call the AutoCompose APIs to retrieve the list of changes or suggested responses.
3. Show the potential changes or responses to your Agent for them to incorporate.

This streamlines your agent’s efficiency while still allowing agents to review changes, ensuring only the highest quality of responses are sent to your customers.

AutoCompose has the following technical components:

Component	Description
Autosuggest model	LLM Retrained by ASAPP with agent usage data
Data Storage	A storage for historical conversations, global response lists and agent historical feature usage that are used for weekly retraining
Conversation API*	An API for creating and updating conversations and conversation data

Get Started

Integrate AutoCompose into your applications and upscale your agent response rates.

Integrate AutoCompose

AutoCompose is available both as an integration into leading messaging applications and as an API for custom-built messaging interfaces.

For technical instructions on how to implement the service for each approach, refer to the deployment guides below:

AutoCompose API

Learn more on the use of AutoCompose API

AutoCompose for LivePerson

Deploy AutoCompose via LivePerson

AutoCompose for Salesforce

Deploy AutoCompose on your Salesforce solution

Use AutoCompose

For a functional breakdown and walkthrough of effective use cases and configurations, refer to the guides below:

AutoCompose Product Guide

Learn more on the use of AutoCompose

AutoCompose Tooling Guide

Check the tooling options for AutoCompose

Feature Releases

AutoCompose Feature Releases

Visit the feature releases for new additions to AutoCompose functionality

Product and Deployment Guides will be updated as new features become available in production.

Enhance AutoCompose

ASAPP AutoSummary is a recommended pairing with AutoCompose, generating conversation summaries of key events for 100% of customer interactions.

Note-taking and disposition questions take call time and agent focus, both of which can have a negative impact on agent performance. Removing summarization tasks from agents through automation can keep agents focused on messaging with customers and yield higher summary data coverage than manual agent notes.

AutoSummary

Head to AutoSummary Overview to learn more.

AutoSummary on ASAPP.com

Learn more about AutoSummary on ASAPP.com