AutoCompose
ASAPP AutoCompose helps agents compose the best response to customers, using machine learning techniques to suggest complete responses, partial sentences, key phrases and spelling fixes in real-time based on both the context of the conversation and past agent behavior.
Features
AutoCompose provides the following features:
| Feature | Description |
|---|---|
| Autosuggest | Provides up to three suggestions that appear in a suggestion drawer above the typing field before the agent begins typing |
| Autocomplete | Provides up to three suggestions that appear in a suggestion drawer above the typing field after the agent begins typing |
| Phrase autocomplete | Provides in-line phrase suggestions that appear while an agent is typing |
| Response quicksearch | Allows in-line search of global and custom responses |
| Fluency correction | Applies automatic grammar corrections that an agent can undo |
| Profanity blocking | Prevents an agent from sending a message containing profanity to the customer |
| Custom response list | Enables management of an individual agent’s custom responses in a simple library interface |
| Global response list | Enables management of global responses in a simple tooling interface |
How it works
AutoCompose takes in a live feed of your agent’s conversations, and then using our various AI models, returns a list of changes or suggested responses based on the state of conversation and currently typed message.
- Provide Conversation data via Conversation API.
- In your Agent Application, call the AutoCompose APIs to retrieve the list of changes or suggested responses.
- Show the potential changes or responses to your Agent for them to incorporate.
This streamlines your agent’s effeciancy while still allowing agents to review changes, ensuring only the highest quality of responses are sent to your customers.
AutoCompose has the following technical components:
| Component | Description |
|---|---|
| Autosuggest model | LLM Retrained by ASAPP with agent usage data |
| Data Storage | A storage for historical conversations, global response lists and agent historical feature usage that are used for weekly retraining |
| Conversation API* | An API for creating and updating conversations and conversation data |
Get Started
Integrate AutoCompose into your applications and upscale your agent response rates.
Integrate AutoCompose
AutoCompose is available both as an integration into leading messaging applications and as an API for custom-built messaging interfaces.
For technical instructions on how to implement the service for each approach, refer to the deployment guides below:
AutoCompose API
AutoCompose for LivePerson
AutoCompose for Salesforce
Use AutoCompose
For a functional breakdown and walkthrough of effective use cases and configurations, refer to the guides below:
AutoCompose Product Guide
AutoCompose Tooling Guide
Feature Releases
AutoCompose Feature Releases
Product and Deployment Guides will be updated as new features become available in production.
Enhance AutoCompose
ASAPP AutoSummary is a recommended pairing with AutoCompose, generating conversation summaries of key events for 100% of customer interactions.
Note-taking and disposition questions take call time and agent focus, both of which can have a negative impact on agent performance. Removing summarization tasks from agents through automation can keep agents focused on messaging with customers and yield higher summary data coverage than manual agent notes.
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