Data Redaction Overview

Live conversations are completely uninhibited and as such, customers may mistakenly communicate sensitive information (e.g. credit card number, SSN, etc.) in a manner that increases risk.

In order to mitigate this risk, ASAPP utilizes custom redaction logic to remove sensitive data elements from conversations in real-time. ASAPP requires this redaction at some levels in order to maintain regulatory compliance for PCI and PII data.

This section covers the following:

• Redaction Capabilities Rulesets used to identify numeric and non-numeric sensitive information and settings that govern when redaction is applied
• Redaction Policies Required and recommended redaction policies implemented for ASAPP AI Services and Applications
• Viewing and Editing Redaction Rules Create and view redaction rules, or add new ones for your organization