GenerativeAgent
Use GenerativeAgent to resolve customer issues safely and accurately with AI-powered conversations.
GenerativeAgent is an advanced AI conversational bot that revolutionizes customer support. By leveraging Large Language Models (LLM), it is capable of:
- Nuanced handling of complex support issues
- Real-time access to your knowledge base and APIs
- Safe and accurate issue resolution
- Seamless integration with existing chat and voice channels
Deploy GenerativeAgent to automate your front-line support, giving you control over which interactions are handled automatically and which are routed to your existing support channels.
How GenerativeAgent Works
At a high level, GenerativeAgent operates by:
- Analyzing customer interactions in real-time
- Accessing relevant information from your knowledge base
- Interacting with back-end systems through APIs
- Generating human-like responses to resolve issues
Unlike traditional bots with predefined flows, GenerativeAgent uses natural language processing to understand and respond to a wide range of customer queries and issues.
For a more detailed explanation of GenerativeAgent’s functionality, implementation process, and configuration options, visit our How GenerativeAgent Works page.
Safety
GenerativeAgent has been developed with a safety-first approach.
ASAPP ensures GenerativeAgent’s accuracy and quality with rigorous testing and continuous updates, preventing hallucinations through advanced validating. Our team has incorporated Safety Layers that provide benefits such as reliability and response trust.
Our safety standards include:
- Safety Layers
- Hallucination Control
- Data Redaction
- IP Blocking
- Customer Info and Sensitive Data Protection
You can learn more about this in Safety and Troubleshooting.