POST
/
metadata-ingestion
/
v1
/
many-agent-metadata
Add multiple agent metadata
curl --request POST \
  --url https://api.sandbox.asapp.com/metadata-ingestion/v1/many-agent-metadata \
  --header 'Content-Type: application/json' \
  --header 'asapp-api-id: <api-key>' \
  --header 'asapp-api-secret: <api-key>' \
  --data '{
  "items": [
    {
      "externalAgentId": "agent158",
      "startTs": "2022-07-08T11:15:53.237517000Z",
      "lobId": "1038",
      "lobName": "manufacturing",
      "groupId": "group5",
      "groupName": "XYZ",
      "agentName": "Jane Doe",
      "agentLocation": "Northern-California",
      "supervisorId": "3080",
      "supervisorName": "Linda Lemon",
      "languages": [
        "en-us",
        "zh-hans-hk",
        "es-pe"
      ],
      "concurrency": 3,
      "categoryLabel": "Tier-2-Escalation",
      "accountAccessLevel": "High-Profile",
      "ranking": 78,
      "vendor": "Contracting",
      "jobTitle": "Booking-Manager",
      "jobRole": "booking",
      "workShift": "afternoon",
      "emailAddress": "jdoe@example.com",
      "attributes": [
        {
          "name": "attr1_name",
          "value": "attr1_value"
        },
        {
          "name": "attr2_name",
          "value": "attr2_value"
        }
      ]
    },
    {
      "externalAgentId": "agent392",
      "startTs": "2021-09-02T11:15:53.237517000Z",
      "lobId": "968",
      "lobName": "insurance",
      "groupId": "group3",
      "groupName": "DFG",
      "agentName": "Jonathan Master",
      "agentLocation": "Southern-California",
      "supervisorId": "1290",
      "supervisorName": "John Luna",
      "languages": [
        "en-us"
      ],
      "concurrency": 3,
      "categoryLabel": "Tier-1-Service",
      "accountAccessLevel": "High-Profile",
      "ranking": 75,
      "vendor": "Contracting",
      "jobTitle": "Customer-Service",
      "jobRole": "Support",
      "workShift": "afternoon",
      "emailAddress": "jmaster@example.com",
      "attributes": [
        {
          "name": "attr1_name",
          "value": "attr1_value"
        }
      ]
    },
    {
      "externalAgentId": "agent6922",
      "startTs": null
    },
    {
      "externalAgentId": "agent222"
    },
    {
      "externalAgentId": "agent333",
      "emailAddress": "jdoe@example.com"
    }
  ]
}'
{
  "errorCount": 1,
  "results": [
    {
      "eventId": "5484e507-feaf-11ec-bfc1-fda566fa9333",
      "error": "FAIL_BAD_PARAMS: ERROR: agent id cannot be blank"
    },
    {
      "eventId": "fcf99667-feaf-11ec-a42e-11799134528c",
      "error": ""
    }
  ]
}

Authorizations

​
asapp-api-id
string
header
required
​
asapp-api-secret
string
header
required

Body

application/json

A request to send more than one agent metadata; send a list of items

Response

200 - Success | Partial Success Submit a batch of items to the service to be ingested. Record can be traced back to the submitted record by the eventId. If any of the records encounter issue during the ingestion, a message sent status will be returned with an error message for each record. A 200 success is returned as long as there is one item ingested successfully, i.e., "partial success".

The response is of type object.