Start streaming

This starts the transcription of the audio stream.

Use in conjunction with the stop-streaming endpoint to control when transcription occurs for a given call. This allow you to prevent transcription of sensitive parts of a conversation, such as entering PCI data.

Authorizations

asapp-api-id

string

headerrequired

asapp-api-secret

string

headerrequired

Body

application/json

namespace

enum<string>

required

The media gateway platform or protocol you are using.

Available options:

siprec,

twilio,

amazonconnect,

genesysaudiohook

guid

string

required

The globally unique Id for the call, also sometimes called Unique Call Id (UCID). Must be in decimal form.

customerId

string

required

Id of the customer on the call. Usually taken from Call Center CTI information.

agentId

string

required

The Id of the agent on the call. Usually taken from Call Center CTI information.

autotranscribeParams

object

Show child attributes

siprecParams

object

Show child attributes

twilioParams

object

Show child attributes

amazonConnectParams

object

Show child attributes

Response

200 - application/json

autotranscribeResponse

object

Show child attributes

isOk

boolean

errorMessage

string