| Field | Description |
|---|---|
company_name | Company name associated with the conversation |
issue_id | Identifier for the specific issue or conversation |
instance_ts | Timestamp of the conversation |
generative_agent_turns__turn_ct | Number of turns in the conversation involving GenerativeAgent |
generative_agent_turns__turn_duration_ms_sum | Total duration in milliseconds between the time GenerativeAgent started processing a response and the time it sent a response, across all turns |
generative_agent_turns__utterance_ct | Number of utterances made by GenerativeAgent |
generative_agent_turns__is_escalation | Boolean value indicating whether GenerativeAgent finalized a turn with an indication to escalate to a human agent. Note: “is_escalation” indicates only that GenerativeAgent requested an escalation, not that the system connected the customer to a human agent. |
generative_agent_tasks__first_task_name | Name of the first task entered by GenerativeAgent |
generative_agent_tasks__last_task_name | Name of the last task entered by GenerativeAgent |
generative_agent_tasks__task_ct | Number of tasks entered by GenerativeAgent during the conversation |
generative_agent_tasks__configuration_id | Configuration version used for the conversation |
GenerativeAgent feed schema
The data schema for GenerativeAgent reporting feed.