Feature Release
This is the announcement for an upcoming ASAPP feature. Your ASAPP account team will provide a target release date and can direct you to more detailed information as needed.Overview
AI Compose Sandbox is a playground designed to preview an agent’s experience with AI Compose without having to wait for an integration to complete. AI Compose Sandbox enables administrators to step into the role of an agent and experience the real-time suggestions that AI Compose provides.
AI Compose running in a sandbox environment.
Use and Impact
AI Compose Sandbox enables administrators to visualize the experience that AI Compose gives to agents presented in two areas of the screen: in the composer, which is where the agent types, and in the AI Compose panel on the right-hand side. Beyond showcasing the operational features of AI Compose, the sandbox environment also delivers a proposed UI design. This design is rooted in thorough research on agent experience, resulting in increased product adoption and time savings. AI Compose provides both complete response suggestions above the composer and in-line suggestions while typing. The sandbox replicates the experience an agent would get, receiving suggestions from the response library. As AI Compose learns from agents’ most common responses, the response library will grow, which will be reflected in the suggestions provided in the sandbox.How It Works
Watch the following video walkthrough to learn how to use the AI Compose Sandbox:
AI Compose Sandbox enables you to play both sides of the conversation. AI Compose won’t suggest anything while simulating a customer, but suggestions will populate for the agent role.
The AI Compose panel situated on the right side allows you to define and browse custom responses, which can then be accessed as suggestions in the composer. It also enables browsing of the global response list that has been defined globally. Finally, it allows an agent to customize the behavior of AutoPilot.
As agents use the suggestions provided by AI Compose, the response library will grow, which will be reflected in the suggestions produced by AI Compose.
FAQs
- Is AI Compose Sandbox using the same sandbox environment we have access to? Yes. Developers building an AI Compose integration can use AI Compose Sandbox to easily create conversations and later retrieve them via the unique conversation ID available in the header of each conversation.