| Feature Name | Feature Release Details | Additional Relevant Information (if available) |
|---|---|---|
| GBM Rich Text Support | GBM docs | ASAPP will now support GBM’s rich text formatting for hyperlinks. |
| Persistent Android Notifications | Persistent Android Notifications | Android SDK |
| Apple Messages for Business Rich Links | Rich Links in Apple Messages for Business | |
| iOS SDK Push Notifications Request | Updated iOS SDK Push Notifications | iOS SDK |
| Web Chat Push Notifications | Web Chat Push Notifications | Integration: Push Notifications |
| Real-time EWT | Real-time EWT in Chat SDK | |
| Closing Time EWT | Closing Time EWT | |
| Omni Real-Time EWT | Omni Real-Time EWT | |
| Queue Automated Check-in Improvements | Queue Automated Check-in Improvements | |
| Complex Issue Routing | Complex Issue Routing | |
| Quick Replies in Apple Messages for Business | Quick Replies in Apple Messages for Business | |
| Authentication in Apple Messages for Business | Authentication in Apple Messages for Business | |
| WhatsApp Business | WhatsApp Business | WhatsApp Business Integration |
| Form Messages for Apple Messages for Business | Form Messages for Apple Messages for Business |